Are the items available in stock all of the time? Is there any lead time for order?
As a manufacturer of the printers, we try to keep our stock at a maximum, but we request our customer to give us 1 to 2 days handling time before delivery.
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How can I reach your customer service representative?
You can reach our customer service 24/7 through email at technical@maplejet.com. We request that you give us time to reply on non-working hours and weekends. But we will try to accommodate your concerns as soon as any of our technical engineers ...
Do you have water-based ink?
At the moment, we only have solvent and semi-solvent ink cartridges. Our semi-solvent ink has a long decapping time similar to water-based inks.