Are you available to do troubleshooting all the time?
Hx Nitro has a built-in Printer Health Check that identifies warnings encountered by the printer. It also provides remedies via video link to solve existing issues. But, you can reach our customer service 27/7 through email at technical@maplejet.com. We request that you give us time to reply on non-working hours and weekends. But we will try to accommodate your concerns as soon as any of our technical engineers becomes available.
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How can I reach your customer service representative?
You can reach our customer service 24/7 through email at technical@maplejet.com. We request that you give us time to reply on non-working hours and weekends. But we will try to accommodate your concerns as soon as any of our technical engineers ...
Do you have water-based ink?
At the moment, we only have solvent and semi-solvent ink cartridges. Our semi-solvent ink has a long decapping time similar to water-based inks.