What is the transit time?
We request our customers to give us 1 to 2 days handling time before delivery. You will be notified once the shipment is picked up from our warehouse. You can track the delivery using the tracking we will provide.
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Do you have water-based ink?
At the moment, we only have solvent and semi-solvent ink cartridges. Our semi-solvent ink has a long decapping time similar to water-based inks.
How can I reach your customer service representative?
You can reach our customer service 24/7 through email at technical@maplejet.com. We request that you give us time to reply on non-working hours and weekends. But we will try to accommodate your concerns as soon as any of our technical engineers ...