Purchase & Delivery From Online Store
Can you ship to other countries outside Canada?
At the moment, the online shop is only available for the Canadian market. To inquire for the printer’s prices outside Canada, please contact sales@maplejet.com.
What if I want to return the printer after buying?
We offer 30-day return policy subject to terms and conditions.
Do you have a referral program?
At the moment, we do not have any referral program.
What is the warranty of the product?
Maplejet offers 12 months of warranty from the date of delivery against any manufacturing defects under normal conditions of usage. Faults arising due to accidents / non-adherence to manufacturers recommendations and repair, or is due to repair done ...
What if the ink I bought is not compatible for my application?
If you are not sure about suitable ink for your application better to refer to our ink chart or talk to our sales/technical specialist to select the right ink for you at sales@maplejet.com.
Are the items available in stock all of the time? Is there any lead time for order?
As a manufacturer of the printers, we try to keep our stock at a maximum, but we request our customer to give us 1 to 2 days handling time before delivery.
What is the transit time?
We request our customers to give us 1 to 2 days handling time before delivery. You will be notified once the shipment is picked up from our warehouse. You can track the delivery using the tracking we will provide.
What is included in the box when I receive it?
For Basic Package, the box includes the complete Hx Nitro controller – Stainless Steel L Shaped Stand,
Fine Tune Module, Product Sensor, Power Cable. For NeoMark Package, the box includes the complete Hx Nitro controller – Stainless Steel L Shaped ...